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  • The World of Extra Duty Explained

The World of Extra Duty Explained Episode Twelve: 24/7 Extra Duty Program Support

Your agency and customers should have 24/7 X 365 access to your 3rd party administration partner. When it comes to availability, EDS checks all the boxes!

☑️ You’ll never reach an outsourced call center whose representatives are not familiar with your rules and rates. EDS employs a fully-staffed internal team that has a full understanding of the way that you do business.

☑️ EDS deploys four fully functional operation centers across the country with advanced disaster recovery procedures resulting in ZERO downtime.

☑️ EDS Account Teams work in the time zones as the agencies that are assigned to them.

Want to know even more benefits of 24/7 availability? Stream episode 12 of “The World of Extra Duty Explained” with Rich Milliman and Paul Butler, right now.

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