Chief John Letteney, Thomasville Police Department, VP at the International Association of Chiefs of Police
I have had the pleasure of working with Extra Duty Solutions in two agencies now, and have had great experiences in conducting the onboarding and implementation of EDS while customizing it to the specific needs of the agency.
By partnering with EDS, we have become more efficient and effective in managing our extra duty process and at the same time enhanced the quality of service provided to our officers and community. The customizable solution ensures that our policies are followed, while making it simple to request an officer, complete the paperwork and pay our agreed upon rate. It has relieved my staff from the administrative burden of scheduling and given officers more timely information and control over their extra duty shifts through their easy-to-use smartphone app. We can better manage the assignments and obtain relevant information whenever needed.
EDS works with our Finance Department to ensure bills are paid and funds are provided to the City for payment to officers. Their account manager and 24/7 operations center team have become valued members of our police department team and represent us to our community in a professional and helpful way.
Partnering with EDS has been a value-add to the agency and our community and helped us enhance public safety during public events and other needs for extra duty police services.
Chief John Zebrowski, Sayreville Police Department, Sayreville NJ
Managing our agency’s off-duty work was cumbersome and complicated requiring dedicated staffing to keep up with daily scheduling, billing and delinquent payments. In addition, despite our best efforts there were complaints about how and why certain off-duty work was assigned.
Extra Duty Solutions took away these headaches, as well as the complaints, and gave us the opportunity to redeploy staffing to areas of critical need. No matter the size of your agency or the volume of off-duty work, Extra Duty Solutions provides the essential support and will reduce the burdens associated with managing your off-duty work detail.
Chief Ray Hayducka, South Brunswick Police Department, South Brunswick NJ
We have been using Extra Duty Solutions for over a year. We have been very happy with the service. It allowed me to reassign a civilian clerical worker to perform other duties because the off-duty scheduling and billing was a full time job. It has resulted in a significant savings to the Township. The officers are also happy because they are always updated via e-mail or text message as to the availability of jobs.
Chief Jeffrey Smythe, Burlington Police Department, Burlington NC
When we first learned about EDS, it was an instant solution to problems we didn’t even know we had. As we investigated the options, we learned more about off duty officers being paid cash, poor tracking and almost zero accountability. We also had issues with favoritism which impacted morale. EDS corrected all of that and we don’t pay a dime. This solution has been a terrific benefit for the professionalism of our agency.
Chief James Hughes, Maricopa Police Department, Maricopa AZ
Extra Duty Solutions is an excellent solution for off duty work. Rich and his team have been amazing to work with. This solution has created a structured, equitably mechanism for the management of all our off duty work, with minimal man hour investment from the PD.
Meredith McLean, Former Off Duty Coordinator, Maricopa PD
Extra Duty Solutions (EDS) continuously provides excellent customer service. The Extra Duty Solutions team provides prompt and friendly support and follow through. They listen and customize their services based upon the department’s needs and requests. Transferring management of off duty officer job requests from department personnel to EDS was an efficient move for our department and a smooth transition.
We were recently faced with some hindrances presented by a construction company not wanting to comply with City Code and use Maricopa Police Department officers through EDS for a major roadway project. Adam Bryan was diligent in ensuring EDS was compliant with all of the roadway project requirements which eventually left the construction company with no further excuses for not using our officers.
Lieutenant Craig Snider, Murfreesboro Tennessee Police Department
We are a large department for our state with around 260 sworn personal. As the person responsible for overseeing our off-duty jobs program I can say without a doubt that Extra Duty Solutions has helped me and our officers tremendously. Like most departments I have other job responsibilities. Teaming up with Extra Duty Solutions has given me more time to focus on my main responsibilities. The officers like EDS because they are paid every two (2) weeks and the jobs are posted and scheduled in a fair and consistent manner. Can’t say enough good things about Adam, Rich and the others at Extra Duty Solutions.
Chief James P. Abbott, West Orange NJ
I have been serving as the Chief of Police for nearly 22 years and in such capacity have dealt with a multitude of vendors. I can state unequivocally that EDS is the most client centered vendor I have yet to experience and their services are embraced by our rank and file as well as superior unions in addition to senior management. EDS is unique in that unlike most other services they will tailor their product to your needs rather than a one size fits all approach.
John Gross, CFO, West Orange NJ
EDS is a very impressive company, providing administrative services to the Township in an efficient, effective and professional manner, enabling us to be in compliance with the Division of Local Government Services directives.
L Lepore, Town Engineer, West Orange NJ
Since 2016, the Township of West Orange Engineering Division and our contractors have used the services of Extra Duty Solutions to provide off duty Police Traffic Directors for various road construction and utility projects. They are extremely responsive to our needs and those of our contractors regardless of the time of day. They make hiring officers as simple as making a phone call. If you need to cancel officers early in the morning for weather or any other reason, you can count of them to answer your pre-dawn phone call. An excellent service.
Chief Andrew J. Lavoie, Nashua PD
Partnering with Extra Duty Solutions has saved us a tremendous amount of time and resources. We no longer need to assign staff to handle this function and can keep them focused on more mission critical functions. We now have a program that is not only cost free to the Nashua Police Department but one that runs more efficiently than ever without tying up our people to manage it. Extra Duty Solutions always pays our officers promptly for their work – they accept all financial risk and manage the float which is another meaningful benefit to our department.
Chief David Irizarry, Metuchen Police
Metuchen Borough has been using Extra Duty Solutions since September of 2018. Prior to that, we had a lieutenant in charge of the off-duty scheduling and records clerks helping our CFO with billing. Many companies made it difficult to collect payment. It seemed we were always chasing money. The borough even had to eat some of the non-payments. We also had the constant complaints from officers on how the scheduling system wasn’t fair.
Extra Duty Solutions changed our life in Metuchen. My staff members now have time to do their actual jobs. NO MORE CHASING THE MONEY! Most importantly, their rotation system is fair and transparent. Thank you Extra Duty Solutions!
Email from one of our agencies: Terri F, Haddonfield PD
Good Morning, Rich…
Everything is correct. I would also like to point out that last week was brutal (many, many jobs with too many cancellations). The Extra Duty Solution employees were ALL wonderful and dealt with many confusing issues. We here at Haddonfield Police very much appreciate their efforts. Going with Extra Duty Solutions was the smartest thing we ever did!!
Roni Everett, Extra Duty Supervisor, El Paso County Sheriff’s Office, CO
Our office switched to Extra Duty Solutions in March 2020 and are extremely pleased with that decision. EDS has greatly reduced the time required of our extra duty program. They adhere to our policy parameters and handle all contracts, scheduling, customer communication, invoicing, and receivables. Having a well-functioning web portal was key, as many of our deputies do not have access to cell phones throughout their working shifts. EDS fully understands our jurisdictional overlaps in Colorado Springs. We have also utilized their after-hours team and can fully attest to the efficiency of their 24-hour operation. We haven’t had any issues from customers either. As a matter of fact, we’ve received more deputy compliments than usual lately. I’m assuming it’s the ease of entering customer feedback. Typical thought – should have done this years ago!
Why Today’s Top Agencies Love Working with Us
Extra Duty Done Right®️
We make life easier by handling all customer interaction, the scheduling of the details, officer payments, and customer invoicing and collections.
But don’t just take our word for it. Speak with any or all of the agencies we partner with!