Extra-Duty Program Administration

View a 3-minute introduction of our off-duty management services

Off-Duty Management Services

Minimize legal or financial risk by having Extra Duty Solutions administer your agency’s off-duty program. Services include customer interactions and communication, job scheduling, officer payroll, customer invoicing, and debt collection.

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Off-Duty Services

Client Interaction

Scheduling

Client Invoicing

Officer Payment

Financial Risk Mitigation

Legal Risk Mitigation

Pre-Detail Interaction

Client calls, emails, or engages EDS via their online portal to request a detail.
The department’s dedicated account reps field the request. Each department has at least one primary and one secondary (backup) account rep. EDS does not utilize a random call center approach. If the department has an MOU and/or COI requirement, EDS assures all documents are agreed upon and provided.
Incoming requests are handled 24/7.
Account rep has all rates, rules, local maps, and client history on-screen before any call is answered. Account reps ensure department rules are followed.
Repeat client details (same thing as last month…) can be auto populated, making for very efficient client call.
Gray-area requests are discussed with a designated department contact on an as-needed basis/batch mode.

Pre-Detail Web Interaction

Recurring clients can set up an account from which they can submit web-based detail requests.
Requests are reviewed and handled by primary/secondary account reps.

Post-Detail Interaction

Clients can provide EDS with feedback on any aspect of the completed detail.
Feedback from an officer or department is communicated to the client and/or department, as needed and desired.

Detail Posting and Sign-Up

EDS account reps enter pertinent information into the scheduling portal, such as location, date, times, detail expectations, client name, etc.
An “open detail” notification is posted in accordance with department rules.
Officers can view job postings in the Officer Portal. In the event of a last-minute job post, the info can be sent as a push notification, emailed, or texted to officers (officer’s choice).
Officers sign up according to department rules (ie, new details can be offered by tenure, date of last off-duty engagement, all at once, etc.). Details can also be assigned based on officer self-stated availability.
Officers signing up for details are verified against department rules (ie, have not signed up for more than 20 hours of off-duty work that week, etc.) and informed via email/push/text of their assignment. The info contains all pertinent information, including an expandable map, if needed.
Details are scheduled/assigned in accordance with department protocol, such as first come first served, a point-based system, by tenure/rank, static or live rotation lists, pick lists, a combination of methods, etc.

Detail Confirmation and Review

Officers receive a reminder email/push/text prior to detail.
Officers can sign in/out via their computer or phone to confirm detail attendance.
Department leadership can view real time online reports about a detail before, during, and after it has been worked, customized by any time period and filtered by client, officer, detail type, or several other methods.

Rates are set by each department. Clients are invoiced according to department timing requirements, such as prior to detail, day of detail, week of, etc.
Clients are invoiced via hardcopy or email.
All client payments flow through EDS to ensure proper transparency and reporting.
EDS takes full responsibility for client payment and invoicing. The department is not involved or needs to spend time on invoicing.

EDS ensures that the complete flow of payments is transparent and properly tracked.
Officers are paid through the current department process or directly from EDS, on a weekly basis.

Extra Duty Solutions finances the float: EDS pays officers/departments the week of the detail and then collects payment from the client. Officers and the department do not have to wait, incur costs, nor tie up a budget waiting for clients to pay.
Extra Duty Solutions accepts the credit risk: If the client fails to pay, EDS accepts the loss. Officers get paid regardless of the collections department’s success or when payment arrives.

EDS protects all its clients with a comprehensive coverage package of professional/general liability and optional occupational hazard insurance. The liability insurance is issued through XL Insurance, a leading global insurer that is rated A – Superior by AM Best.
Our insurance is custom designed to ensure protection against claims arising out of W2 and 1099 off-duty personnel acting in a security capacity. It includes additional insured protection and a waiver of subrogation for law enforcement agencies.
Well beyond standard liability, our customized insurance encompasses damage to premises, bodily injury, personal injury, assault and battery, automobile coverage, network security data and privacy breach coverage, and physical/financial/data theft and crime coverage, including cybercrime.
Worker’s compensation insurance can also be provided if needed.

Pre-Detail Interaction

Client calls, emails, or engages EDS via their online portal to request a detail.
The department’s dedicated account reps field the request. Each department has at least one primary and one secondary (backup) account rep. EDS does not utilize a random call center approach. If the department has an MOU and/or COI requirement, EDS assures all documents are agreed upon and provided.
Incoming requests are handled 24/7.
Account rep has all rates, rules, local maps, and client history on-screen before any call is answered. Account reps ensure department rules are followed.
Repeat client details (same thing as last month…) can be auto populated, making for very efficient client call.
Gray-area requests are discussed with a designated department contact on an as-needed basis/batch mode.

Pre-Detail Web Interaction

Recurring clients can set up an account from which they can submit web-based detail requests.
Requests are reviewed and handled by primary/secondary account reps.

Post-Detail Interaction

Clients can provide EDS with feedback on any aspect of the completed detail.
Feedback from an officer or department is communicated to the client and/or department, as needed and desired.

Extra-Duty
Program Benefits

Decision-Making is Yours

We leave the decision-making to you—program rules, rates, etc.—while we take on the full administrative burden.

Zero Fees for the Department

We transfer the cost of operating the program from your department and the taxpayer to your program’s clients.

We do not charge your department any fees for our service. The clients that use our program pay for it; nobody else.

Focus on Other Important Duties

We free up the individuals currently administering the program so they can focus on other department needs likely more consistent with their skills, interests, and tenure level.

Enterprise-Level Call Management Infrastructure

Our call management infrastructure is comprised of the same technology used by several best-in-practice major corporate service centers. Our service provides full transparency into program activities, finances, details, and client activities, along with highly flexible and robust reporting for department leadership.

Client Records

All client calls, emails, and agency records are kept for seven years.

Risk Minimization

The risk of favoritism or unfairness accusations is mitigated. Financial risk is eliminated. Legal risk can be mitigated.

Law Enforcement Scheduling Software

Extra Duty Solutions also provides law enforcement agencies with full access to Jivasoft, a best-in-class public safety scheduling program.

What We Don't Do

We don’t work directly for your customers/vendors.

We only work for your agency—and make agreements with your municipality—not your customers/vendors. If we did, this would be considered a conflict of interest.

We will never sign a vendor agreement that would require EDS to indemnify your customers/vendors, give them rights of selection, or provide them with concessions that conflict with your agency’s best interests and processes. Nor are we incentivized to steer your customers to lower-cost security options at the expense of your officers. We work for your agency, administering your rules as your partner and agent, and under an agreement with your municipality; that’s it.

We don’t force software on your agency, but it’s there if you want it.

In a world where there are options for just about anything, EDS felt it was important to provide a suite of offerings that would fit your agency’s unique needs.

If you’re looking to eliminate the administrative burden of administering an extra-duty program, our team of trained professionals can assume those tedious and time-consuming tasks. EDS can take vendor calls, pay your officers, and much more.

For instance:

When a utility company needs extra-duty officers at 3 a.m. due to a water main break, EDS will take the call, send out a notification, schedule the officer, and call the utility company to let them know help is on the way.
When an officer arrives at a job site and the vendor isn’t there, EDS will call the vendor to resolve the situation.
When an officer realizes he checked out of a job at the wrong time and his pay is incorrect, he can call his EDS Account Team to immediately correct it.
When a vendor wants to know officer rates, or why there is a 4-hour minimum, or if officers can work a detail in plain clothes, or how many officers they’ll need to manage a 5K race, they call EDS to answer their pressing questions. (And If we can’t answer the question, we’ll ask our agency liaison for direction.)

Moreover, EDS will handle all your invoicing—from preparing, printing, and sending out invoices to answering questions and following up on payments. Your officers no longer must worry about any of that.

For agencies that have an in-house program but want tools to streamline their operations, EDS has software that can help with that. EDS’ public safety scheduling program is recognized as “best in class” among law enforcement leaders across the country.

We will never tie your agency into a long-term contract that costs you money.

Our services will cost your agency and municipality nothing… ever. Our contract is month to month. If you’re unhappy with our service, you can fire us at any time.

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How Can We Serve your Agency?

Maximize operational efficiency and prioritize mission-critical tasks with our comprehensive extra-duty administration services.