Introducing Responder
Fill every detail, enforce every rule, and take the admin off your desk
Responder is the new platform behind every EDS program. Let us handle the work with Full Service Administration, or run your program on Responder yourself.
A modern platform for modern law enforcement
Built for the Realities of Your Agency
Responder brings extra duty and on-duty scheduling together, with your policies and union rules applied to every assignment. It’s the platform EDS uses to administer programs for agencies in 30 states, and it’s available to your agency in two ways:
Full Service Administration
EDS administers your extra duty program on Responder: customer requests, scheduling, billing, collections and weekly officer pay, at no cost to your agency.* You free up your people and keep full control of your program.
Responder Platform Only
Not ready for Full Service? Your team runs your program on Responder. When you’re ready to hand off the work, you can move to Full Service on the same platform, with the same data and no retraining.
*Full Service Administration is funded by a small administrative fee on customer invoices, not by your agency’s budget. Insurance coverage, officer payment and collection-risk protection are included with Full Service Administration only. The Responder platform on its own is available by subscription.
A modern platfor for modern law enforcement
How Responder powers Full Service Administration
With Full Service, the EDS team works in Responder around the clock, so your agency gets the benefits without doing the work.
- Customers can submit and track requests online, or call named EDS reps 24/7/365.
- EDS enters and schedules every detail under your rules, and works it until it’s filled.
- Officers are notified, find and accept details, and see their schedule in ResponderApp.
- Invoices match the hours actually worked, and officers are paid weekly by EDS.*
- Leadership sees live reporting across details, coverage, hours and finances.
The Responder Platform
What Responder Does
Fill every detail, by your rules
Post details, check eligibility, and make
assignments based on your agency’s
policies.
- Post openings to eligible officers at once
- Check eligibility at sign-up
- Assign by rotation, seniority, and agency policy
Flexibility within
your rules
Configure how details can be
changed and capture the information you need.
- Set cancellation, transfer, and split -detail rules
- Capture custom check-out information
- Notify officers by push, text, or email
Balance workloads and officer wellness
Keep work distributed fairly while
protecting your agency’s limits and your
officers’ well-being.
- Enforce hour limits automatically
- Distribute opportunities fairly
- See hours worked and workload trends
Schedule 24/7 operations
Manage staffing around the
clock with the tools you need for any shift.
- Manage staffs, rotations, and minimum staffing
- Track overtime and approvals
- Handle leave, swaps, and attendance
Balanced workloads and officer wellness
Make it easy for officers to find,
accept, and manage details on
their terms.
- Let officers find and accept details on web or app
- Manage schedules from one place
- Receive updates on preferred channels
Keep leadership informed
Get real-time insight into your program
with configurable reporting and full
transparency.
- Report by unit, officer, customer, or detail
- Maintain an audit trail of changes
- Export time and payroll-ready records
On-duty and extra duty, working together
Officers see their on-duty shifts and extra duty details in one place, on their phone. Supervisors and command staff get one view of coverage, hours and activity across both. Fewer calls to supervisors, and fewer surprises.
3 Ways with:
for agency admins, who set the rules and manage schedules and details, and for officers.
for officers, who find work, take it, check in and out, and manage their schedule.
where customer requests come in when you hand EDS that work.
Reporting and Security
Configurable Reporting
Filter by customer, officer, detail type, unit or time period, before, during and after the work.
Employee Properties
Certifications, units and attributes that drive eligibility.
Accountability
Trend monitoring, and encrypted data.
get started with confidence
Onboarding and Training Included
We’ll get your team up and running quickly with dedicated onboarding, training and ongoing support.
1
We learn your rates, rules and policies, including union and MOU requirements.
2
We configure Responder to match.
3
We run in parallel before cutover, so nothing is missed.
4
We train your administrators and officers.
What stays with your agency
With Responder on its own, your agency still takes customer calls and enters details, invoices and collects, pays its own officers, and carries its own liability. Want help with any of that? Add Account Management, or move to Full Service Administration.
Grow without switching
Start with Responder today. If the administrative load grows, EDS can take on more of the work: after-hours requests, one piece like billing, or the whole program. Same platform, same data, no retraining. It’s a conversation, not a migration.
See how Responder works
Bring your toughest scheduling rule. We’ll show you how Responder handles it.