In July of 2024, Extra Duty Solutions (EDS) announced the promotion of Ryan Horton to Director of Strategic Account Management. Horton, who began his journey with EDS in 2019, has showcased exceptional dedication and talent, earning this recognition as he steps into his third role within the company, following his tenure as a Senior Account Manager.

A graduate of the University of New Haven, CT, Horton obtained his BA in Criminal Justice in 2015. His academic journey was punctuated by practical experience gained as an intern with the Bridgeport, CT Police Department.

Before joining EDS, Horton worked as a security analyst at Vertriax Security Solutions in Westport, CT. There, he honed his skills in monitoring physical and network threats, laying a strong technical foundation for his subsequent roles at EDS.

In his new position, Horton will be instrumental in driving EDS’ growth into the future. His responsibilities include onboarding new clients, leading testing initiatives for new technology, and overseeing staff training. Emphasizing a client-centric approach, Horton will personally lead new clients through the initial stages of their integration, ensuring a seamless transition to EDS’s systems and procedures.

CEO Rich Milliman underscores the significance of this role: “Ryan ensures that each new agency has the best possible onboarding experience and that their transition is as smooth as possible.”

Horton’s promotion not only highlights his impressive accomplishments but also reflects the trust and confidence that EDS places in his leadership abilities. “My team understands that every agency is unique,” explains Horton. “Our goal is to ensure that the service we provide meets or exceeds expectations.”