Responder Full Service Administration

From request to remittance. Here’s how it works.

With Full Service Administration, EDS handles your extra duty program on Responder, from the first customer call to the final payment, at no cost to your agency. You set the rules. We do the work.

full-service administration

How Full-Service Administration Works

From the initial request to final payment, EDS handles the details so you can focus on your mission.

1

A customer requests officers

A contractor, utility, or event organizer calls our dedicated account team 24/7/365, or submits the request online. Customers reach EDS directly, not your staff.

2

We confirm the details

EDS quotes your rates and minimums, confirms the location, hours and staffing, and verifies MOU and certificate-of-insurance requirements before anything is scheduled.

3

We schedule it under your rules

Responder posts details to eligible officers, automatically applying hour limits, rotation, seniority and union rules. Officers accept via ResponderApp, and we coordinate until filled.

4

The detail is worked

Officers check in and out, and hours are recorded in Responder. If something comes up on the day, such as a no-show, a schedule change or a customer question, EDS handles it.

5

We invoice the customer

EDS bills the customer for the hours worked, at your rates, plus a small administrative fee.

6

We pay your officers

Officers are paid weekly by EDS, even if the customer hasn’t paid yet.*

7

We collect

EDS follows up on every invoice and carries the collection risk. If a customer pays late, that’s our problem, not yours.*

8

You see everything

Command staff see details, coverage, hours and payments in real-time reporting, and every call, email and record is kept for your files.

Where does the money come from?

The customer who requests officers pays for the administration. Your agency doesn’t.

Every customer invoice includes three things:

On the customer’s invoice

Who sets it

Officer pay, at your agency’s rates

Your agency

Other detail charges, such as vehicles or equipment

Your agency

A small administrative fee

Set in your agreement with EDS

That administrative fee funds EDS’s full service administration:

Dedicated EDS account managers

Answering customers 24/7/365

Invoicing, collections and dispute handling

The collection risk

The result: No cost to your agency, nothing for your staff to administer, and you still control the rules, the rates, and how work is assigned.

Three Partners, One Program

Your Agency

Sets the policy, approves the work, and keeps control of who works every detail.

Your Officers & Personnel

Get clear assignments, work they can find and take from their phone, and prompt pay.

Your Customers

(contractors, utilities, retailers, event organizers, universities) get a straightforward way to request professional officers, with transparent billing.

How it Works

Getting Started

1

Discovery
We start with questions to understand your process, not a pitch: who enters details today, who bills, and who answers when something goes wrong.

2

Onboarding
We learn your rates, rules, policies, and CBA and MOU requirements, then configure Responder to match.

3

Parallel run
We run alongside your current process before cutover, so nothing falls through.

4

Training and launch
We train your administrators and officers. We also notify your customers, explain the new request process and the administrative fee, and become their point of contact.

5

Ongoing support
Dedicated account team who know your program.

Not ready for Full Service?

Want to keep administration in house? Responder is also available on its own, so your team can run your program and add Full Service later, with no new system to learn. Responder on its own is available by subscription, and your agency continues to bill its customers and keep any administrative fee it charges.

Not sure where you fit?

Answer a few questions with our team, and your answers will point to the right option.