Your agency and customers should have 24/7 X 365 access to your 3rd party administration partner. When it comes to availability, EDS checks all the boxes!
☑️ You’ll never reach an outsourced call center whose representatives are not familiar with your rules and rates. EDS employs a fully-staffed internal team that has a full understanding of the way that you do business.
☑️ EDS deploys four fully functional operation centers across the country with advanced disaster recovery procedures resulting in ZERO downtime.
☑️ EDS Account Teams work in the time zones as the agencies that are assigned to them.
Want to know even more benefits of 24/7 availability? Stream episode 12 of “The World of Extra Duty Explained” with Rich Milliman and Paul Butler, right now.